At Piso99, your privacy matters. This Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information.
These highlights summarise our core privacy principles. The full legal detail is in the sections below — please read the complete Policy before using Piso99.
Piso99 uses industry-standard SSL encryption and secure server infrastructure to protect your personal and financial data at every point of transmission and storage.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data stays within the Piso99 ecosystem and its trusted service partners.
You have the right to access, correct, and request deletion of your personal data held by Piso99. Submit a request to our support team and we will respond within the timeframes required by applicable law.
Piso99 only collects the personal data that is strictly necessary for account operation, regulatory compliance, and service delivery. We do not collect data beyond what is needed.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and PAGCOR regulatory obligations.
In the unlikely event of a data breach that affects your personal information, Piso99 will notify affected players and the relevant authorities in accordance with applicable data protection regulations.
Important: By registering on or using the Piso99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform immediately.
Piso99 ("Piso99," "we," "us," or "our") operates the online gaming platform accessible at piso99.net and its associated mobile applications (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use our Platform.
This Privacy Policy ("Policy") describes how Piso99 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It also explains the rights available to you under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
This Policy should be read together with our Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
Piso99 collects the following categories of personal data from players:
Sensitive Personal Information: Where Piso99 collects sensitive personal information as defined under the Data Privacy Act of 2012 — such as government ID numbers — we apply additional safeguards and process such data only to the extent strictly required for regulatory compliance and identity verification.
Piso99 collects personal data through the following means:
Piso99 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | Identity, KYC, and facial image data |
| Processing deposits and withdrawals | Financial and identity data |
| Delivering gaming services and personalising your experience | Usage, game activity, and preference data |
| Fraud prevention and anti-money laundering compliance | Identity, financial, and technical data |
| Responsible gaming monitoring and intervention | Game activity, session, and financial data |
| Customer support and dispute resolution | Identity, communications, and transaction data |
| Regulatory reporting to PAGCOR and other authorities | Identity, financial, and compliance data |
| Sending service notifications and account alerts | Contact and preference data |
| Sending promotional communications (where consented) | Contact and preference data |
| Platform security and technical maintenance | Technical and usage data |
Marketing Communications: Piso99 will only send you promotional emails or SMS messages where you have provided your explicit consent to receive them. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.
Piso99 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
Piso99 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
We engage trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support platforms, and fraud detection services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
Piso99 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of Piso99's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
Certain game providers whose titles are available on the Piso99 Platform may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver their games. These providers do not receive your full identity or financial data.
No Sale of Data: Piso99 will never sell, rent, or trade your personal information to third parties for their own commercial or marketing purposes. Any sharing of data is strictly limited to what is necessary for the operation of the Platform and compliance with applicable law.
Piso99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
Piso99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
Piso99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While Piso99 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorised access.
Account Security Tip: Use a strong, unique password for your Piso99 account and enable two-factor authentication where available. Never share your login credentials with anyone, including Piso99 staff — our team will never ask for your password.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by Piso99:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days, or within the timeframe required by applicable law.
Identity Verification for Requests: To protect your privacy, Piso99 will verify your identity before processing any data rights request. We may ask you to provide proof of identity before we can action your request.
The Piso99 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for or use the Platform.
If Piso99 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 14.
Piso99 primarily processes and stores your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or service providers with operations in other jurisdictions.
Where such transfers occur, Piso99 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with the receiving party that meet the standards required by the National Privacy Commission. We will not transfer your data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.
Piso99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever material changes are made.
Where changes are significant, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.
We encourage you to review this Policy periodically to stay informed about how Piso99 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Piso99 handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — Piso99
Please include your registered username, a description of your request, and any relevant details. We aim to acknowledge all privacy-related enquiries within 72 hours and to resolve them within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. For more information about your rights and how to file a complaint, visit the NPC's official resources.
For general support enquiries, you may also visit our FAQ page or review our Terms & Conditions and Responsible Gaming pages.
Your data is safe with us. Join the growing community of Filipino players on Piso99 — register in minutes, deposit via GCash or PayMaya, and enjoy a secure gaming experience. Players must be 21 years or older.
21+ only · SSL encrypted · PAGCOR regulated · Data Privacy Act compliant